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New: Custom Admin Reporting & Real-Time Leaderboards

Sales team reports and live leaderboards

PhoneBurner is proud to announce the release our new Team Reporting engine. Admins now have the ability to create and save custom reports featuring the metrics that matter most.

From real-time tracking to the ability to track precise people and data-points, this functionality offers exciting new opportunities to assess, reward, and motivate your sales team.

Note: This feature is exclusive to our multi-seat team accounts. Individual reporting is available on all accounts. Read More…

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PhoneBurner Launches Significant Contact Manager Enhancements

contact managerToday, we’re proud to release some major updates to our contact manager.

Some are cosmetic, making for a cleaner, more user-friendly experience. Others are functional, allowing you to interact with contacts – and categories of contacts – in smart and efficient new ways.

Here’s a look at what’s new…

Enhanced Basic Search

In addition to the existing “advanced search,” your contact manager’s “basic search” potential has been vastly improved – bringing added functionality to the contact manager’s main screen. Now, instead of simply being able to search by name or email address, a wide variety of parameters are available. Qualifiers such as “equal,” “contains,” etc. are available as well. Read More…

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API: Integrate with PhoneBurner

PhoneBurner APIThe PhoneBurner API (Application Program Interface) makes it easy for you to integrate your software with PhoneBurner. Our API utilizes the industry standard OAuth process for secure authentication, and the REST API standard to for easy integration setup.

Here are a few examples of how you can use and benefit from this API:

  1. Integrate your CRM with PB.  Owners of CRMs can put the Phoneburner dialer right into their backoffice, allowing users to initiate dial-sessions directly from their CRM. The contact’s details are displayed in the dialer window, and after each call we hit an API on your side to update them with the status of the call.
  2. Access your contacts.  For individual users, you can query, insert, and post leads to your account automatically. For example, you can pass webinar registrants directly into PhoneBurner, so you can call your attendee list. Or if you’re running lead-gen forms, you could post that data directly into your account.
  3. Access your session history.  View all your past session history – in summary form – all the way down to specific calls.
  4. White label account management.  White label partners can create, cancel and view member records.  This is perfect for anyone who wants to manage the full dialer relationship, without users ever having to sign up or access an account via PhoneBurner.  Users won’t even need to use the oAuth flow to authenticate the app.

Developer? Learn more by accessing our PhoneBurner API Docmentation.

For developers and non-developers with interest and/or questions about integrating with us, please don’t hesitate to contact us! Read More…

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New Dialer Window Option – Choose Any Email

We recently added new functionality to our phone dialer window.

Now, you can select the exact email message you want to send to your contact – right from the window.

As you choose a disposition button, we’ll automatically select the associated email, but you are now free to choose a different one by selecting it from the dropdown menu. Click the lock button next to the drop-down to lock this email for the current contact. Read More…