What's New in PhoneBurner: September 2021

Jesse Wisnewski


12 min

Inside this article:

Hold option for live calls

Appointment merge codes for SMS

SmartSender merge codes for SMS

What features are you looking forward to?

With pumpkin lattes in hand, we're gearing up for an exciting Q4.

From enhanced speed and reliability to new features and functionality, a lot of notable updates are on the horizon.

Here's a look at what shipped in September.

Hold option for live calls

Ever get an important call while you're in the middle of another one? Ever need to check on an answer to a prospect's question? Our hold feature is out of beta and released for all, so you can easily step away from, and return to, live calls.

Appointment merge codes for SMS

Want to use text messages to remind your contacts of upcoming appointments? Drop event information like title, description, date and time into your SMS templates via the merge codes dropdown.

SmartSender merge codes for SMS

SMS templates now support SmartSender links.

With this highly requested enhancement you can track clicks and views to websites, videos, documents and other resources sent via text. Use this actionable intel to gauge interest and drive conversions.

What features are you looking forward to?

We love being able to serve our customers with new features like these.

Continue to watch for new updates as we release them.

And keep sharing your ideas and suggestions for new features. 

They help us make our platform even more relevant and helpful to the work you do.

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