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36-Year Telephony Leader Unpacks The Present & Future of Call Deliverability

March 6, 2025
Robert Vukich headshot

Robert Vukich

Director of Product Management for Telco at NICE

Chris' headshot

Chris Sorensen

CEO
PhoneBurner

Ronen on a sales call using PhoneBurner

Ronen R. Pessar

Chief Call Evangelist
PhoneBurner

Phone calls should be a direct line to customers—but for many businesses, they’re going unanswered.

Robert Vukich, Director of Product Management for Telco at NICE, oversees call deliverability for 2 million agents daily and reveals why so many companies in America face this urgent challenge. From bad actors hijacking calls to the complexity of 6,500+ U.S. carriers, Robert breaks down what’s broken—and what’s next. He shares real-world examples, from life-or-death emergencies to missed lottery draft picks, highlighting the serious consequences of unidentified calls, and what to do about it. If your business relies on the phone, don’t miss this deep dive into ensuring your critical calls get through.

What you’ll learn:

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How AI-driven call scanning is putting consumers back in control
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Why the future of communication rests on secure, direct connections—without intermediaries
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How to build trusted 1-to-1 connections that get your calls answered

Speakers

Robert Vukich headshot

Robert Vukich

Director of Product Management for Telco at NICE

Ronen on a sales call using PhoneBurner

Ronen R. Pessar

Chief Call Evangelist
PhoneBurner

Chris' headshot

Chris Sorensen

CEO
PhoneBurner

Phone calls should be a direct line to customers—but for many businesses, they’re going unanswered.

Robert Vukich, Director of Product Management for Telco at NICE, oversees call deliverability for 2 million agents daily and reveals why so many companies in America face this urgent challenge. From bad actors hijacking calls to the complexity of 6,500+ U.S. carriers, Robert breaks down what’s broken—and what’s next. He shares real-world examples, from life-or-death emergencies to missed lottery draft picks, highlighting the serious consequences of unidentified calls, and what to do about it. If your business relies on the phone, don’t miss this deep dive into ensuring your critical calls get through.

What you’ll learn:

Check icon
How AI-driven call scanning is putting consumers back in control
Check icon
Why the future of communication rests on secure, direct connections—without intermediaries
Check icon
How to build trusted 1-to-1 connections that get your calls answered
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