Connect Scores is a simple-to-activate add-on that lets you score numbers individually, in bulk, or live as you dial—so you can prioritize high-potential contacts and skip dead-end dials that hurt performance, morale, and number reputation.
We use real-world carrier signals and call engagement data to score numbers Low, Medium, or High based on the likelihood of a live answer. High-score numbers offer the best chance at a conversation. On the other hand, fewer than 1 in 33 low-score numbers connect live, making them an inefficient and costly place to focus.
There are two primary ways to use Connect Scores:
Yes. Connect Scores are continually updated and refreshed based on a myriad of engagement signals and call metadata. A number that’s low today may improve over time—or vice versa—depending on ongoing activity. Scores are dynamic by design, helping you stay focused on the most up-to-date and accurate dialing priorities.
It can, but it doesn’t have to. PhoneBurner includes a full-featured CRM with custom fields, lead routing, follow-up automation, and more. For lean teams or phone-first operations, it’s all you need. For others, it enhances your existing CRM by supercharging your outbound workflow.
In most cases, yes—but in a good way. Teams often need fewer dials to achieve the same (or better) results. This boosts rep efficiency, improves morale, and protects number reputation by avoiding repeat dials to inactive and low-engagement contacts, a known risk factor for spam flags.
Built-in reports show you the impact in black and white. Track dials and live connections—broken down by score—so you can see how Connect Scores impact overall performance and call-to-connect ratios.
