Ahead of the curve

In elementary school, brothers John and Paul Rydell share a dream of building a tech company that helps people communicate.

The company launches with a mission to help sales professionals engage in more quality conversations with efficiency and scale.

PhoneBurner places its 1 millionth phone call. Each number is dialed one at a time, initiated by an agent who is live on the line when each contact answers.

Our famous Sad Tad video calls clear attention to the fact that PhoneBurner is a different kind of dialer software, “not an auto or predictive dialer that telemarketers use to bug you at dinner time”.

PhoneBurner reaches a major milestone in its mission to deliver quality live engagements at scale, by powering its 1 millionth live conversation.

Following quality, security, and utility reviews PhoneBurner is accepted into the Salesforce Appexchange, where we have maintained over a 4.8 satisfaction rating.

PhoneBurner gives its customers the ability to purchase dedicated local numbers to simplify outbound call campaigns and ultimately improve inbound call experiences.

PhoneBurner routes its first incoming call, and begins its evolution from an outbound tool to an end-to-end communications platform.

PhoneBurner sends its 10 millionth one-click email based on call outcome, helping clients scale best practices and simplify post-call followup.

PhoneBurner powers over 1 million live conversations in a single month for the first time.

PhoneBurner adds SMS to complement its voice and email capabilities giving customers more ways to connect with their contacts.

PhoneBurner unveils an integration with DNC.com to help clients simplify DNC and TCPA compliance with smart, automated list scrubbing.

PhoneBurner trailblazes one-to-one texting at scale with disposition-based SMS - giving agents the ability to send personalized texts based on call outcome with one click.

To help clients improve number reputation, verify their identity, and reduce risk of spam flags, PhoneBurner begins working on our clients behalf to register their numbers with the carrier-sanctioned FreeCallerRegistry.

To protect customers and ensure high SMS deliverability, PhoneBurner begins registering customers for A2P 10DLC, carrier-sanctioned text messaging via The Campaign Registry.

PhoneBurner begins offering Branded Caller ID services so companies can identify themselves, reduce skepticism, and have better conversations.

PhoneBurner launches a Trust & Safety team headed by Carly Kooperman to serve as a compliance partner and advocate for our customers.

As a testament to one of our most time and sanity-saving features, PhoneBurner users leave their 100 millionth voicemail, each initiated by a live agent with one click.

The FCC issued a Public Notice requiring US-carriers to stop carrying phone traffic from a company using PhoneBurner to place calls to consumers allegedly on the DNC list.

In addition to immediately complying, PhoneBurner took significant measures to promote customer use and traffic origination standards considered best-in-class on the US phone network.

These actions simultaneously protect and benefit PhoneBurner customers: many who began to boast benchmark answer rates two to three times industry average.

DNC protections are expanded to text messages, and lead forms must disclose sellers’ names in the body of the consent language, with consent only extending to named sellers.

This rigorous third-party audit and certification certification is awarded to companies that have demonstrated the ability to safeguard customer data and maintain strict privacy controls.

As part of our commitment to support the long term health of the SMS ecosystem, PhoneBurner becomes an approved partner of The Campaign Registry, the reputation authority for business texting.

‍PhoneBurner proudly welcomes Rick Moulton to manage our esteemed carrier and industry relationships and to help build strong, yet streamlined Trust & Safety processes that protect and benefit our customers.

Our company reaches the amazing milestone of 1 billion connected minutes, keeping agents fresh, focused, and fully engaged in productive high-quality dial sessions.

PhoneBurner proudly powers its 1 billionth phone call.

15 years ago, we set out on a journey to revolutionize how our customers connect with their contacts. This huge milestone is both validation of the impact we're having together, and inspiration to keep redefining what's possible in the world of 1-to-1 communications.