Frequently asked questions about PhoneBurner and power dialers.

  1. How long does it take to set up PhoneBurner?

    Less than 7 minutes! As soon as you give us a little bit of information, we’ll have your personal PhoneBurner system up and running… even if it’s 2:30 in the morning!

  2. Can I use PhoneBurner to call a list of contacts I already have?

    You bet! Just upload them into the PhoneBurner Contact Manager.

  3. When my contacts answer, will there be a pause before they hear me speak?

    No! Rest assured, with this state-of-the-art dialing technology, there is no pause after your contact answers before you begin speaking like on those antiquated dialers. Your contact will never know you are utilizing a dialing application to contact them.

  4. What about long distance charges?

    You will be responsible for normal long-distance charges when dialing into PhoneBurner. However, there are no additional long-distance charges for the calls PhoneBurner makes to your contacts.

  5. What do I need to use PhoneBurner?

    • A computer. (PC or Mac will work fine).
    • An Internet connection. (DSL/cable or faster).
    • A credit card (for billing).
    • A phone. (Regular landline… cell phone… or VOIP).
  6. Can I use PhoneBurner if I’m travelling?

    Absolutely! If you can get online… and on the phone at the same time… you can use PhoneBurner from anywhere, even outside the USA!

  7. Are there any restrictions on how I can use PhoneBurner?

    Yes. You will be responsible for complying with all applicable regulations concerning calling. PhoneBurner is only a service that enables you to call lists of contacts quickly and efficiently.

  8. What happens if I’m calling late in the evening from the West Coast and accidently include a contact from the East Coast, where it’s after 9:00 PM?

    Relax… PhoneBurner is looking out for you! PhoneBurner will NOT call any number after 9:00 PM local time as determined by the time zone where the area code of that number is located.

  9. I didn’t use all my minutes this month. Will I lose them?

    Nope! Unused minutes rollover to the next month!

  10. Can I upgrade/downgrade my account at any time?

    Absolutely! If you need to change to a plan with fewer/more hours per month, just let us know. Your new plan would be effective with the next billing period.

  11. What if I just need a couple extra hours one month… but don’t want to upgrade my account?

    No problem. You can purchase extra hours at any time.

  12. Does PhoneBurner include an autoresponder?

    No. PhoneBurner will send ONE follow-up e-mail per call, per contact.

  13. What happens when PhoneBurner sends an e-mail… and the person clicks on the unsubscribe link in that e-mail?

    The PhoneBurner system will not send any additional e-mails to that person, even if you use PhoneBurner to call them again.

  14. Can I add my own emails?

    Yes. You have a message library where you're allowed to enter as many custom emails as you want.

  15. How many pre-recorded voicemail messages can I have?

    PhoneBurner does not limit the number of pre-recorded messages you can create. We let you create as many messages as you need.

  16. I have several businesses. Will I be able to use PhoneBurner for all my businesses?

    You can use PhoneBurner for as many different businesses as you need. Because our message library and voicemail recording system allows you to add unlimited messages, you can setup all the messages you need to work all your different businesses.

  17. Can I import any type of lead I want?

    Yes. PhoneBurner has an import feature that allows you to import any type of lead you want.

  18. Can I dial more than one person at the same time?

    No. To keep our users safe from violating state and federal laws, PhoneBurner does not dial more than one person at a time. The use of multiline dialers (even when you use them to simply dial one person at a time) can be very dangerous. We suggest you read this TCPA Legal blog post before ever using a multi-line dialer.

  19. Do you allow me to record my calls?

    Yes. With our optional call recording technology you can record your live conversations. Recordings are stored in your backoffice and downloadable to your computer. Each conversation is cross referenced with your contact manager so you can review all conversations with each contact.

    While recording calls is perfectly legal in many cases, please be aware that state and federal law may require consent or impose other restrictions. PhoneBurner does not provide legal advice. We suggest that you consult with an attorney regarding the laws applicable to your use of PhoneBurner's call recording feature before using it.

  20. Is PhoneBurner a predictive dialer?

    No. Predictive dialers place multiple calls (at the same time) in an effort to connect with as many “live answers” as possible. If a live operator isn’t available to speak to each person contacted by the dialer, federal law may be violated.

    When the predictive dialer calls a number that is answered, the person answering will usually experience a delay (dead air) of a few seconds before being connected. The initial delay is caused by the dialer taking time to determine whether the call was answered by a human or an answering machine. Additional delay is caused by the dialer connecting calls answered by a human to a live operator.

  21. Is PhoneBurner an auto dialer?

    No, PhoneBurner is not an auto dialer. With PhoneBurner, the member has complete control of their dialing experience. The member decides which phone numbers to dial and remains on the phone live from the beginning to end of each call. With auto-dialers, it’s the software that has control. (This is why PhoneBurner doesn’t have that long delay when a human answers the phone).

    PhoneBurner is a live rapid-dialing system that relies on its user (not software) to determine the result of each call. We like to call it a “smiling, dialing, sales machine that can help you make up to 500 dials a day!”

  22. Is my data secure and how do I know it won’t be sold or shared?

    You account is ID and password protected. All data, scripts, email content and recordings loaded in your account are your content and will never be shared or sold by PhoneBurner.

  23. I have a question… and I don’t see the answer here.

    Ask us! Send an e-mail to

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