Robust reporting tools help you monitor, measure, and motivate agents.
Get a clear picture of productivity and performance across your team.
PhoneBurner automatically tracks dialing activity and call outcomes. See your dialing performance over time, review individual dial session statistics, or drill down to individual call lengths and results.
Go beyond the call. PhoneBurner also tracks voicemails, emails, and texts giving you a complete view of your communication history. Plus, see when contacts open emails and attachments, view documents, and more.
Understand exactly how your agents are performing. Build reports featuring the metrics that matter most so you can assess training needs, reward top performers, and take actions that promote revenue growth.
In addition to querying data on the fly, have your favorite reports automatically delivered to your inbox. Stay on top of performance whether your team is in the office, or working remotely.
Build self-updating real-time leaderboards that you can broadcast live to motivate your team. Let agents compete daily for calls made, talk time, "interested" prospects and other metrics, and watch their productivity soar.
Get the story behind the numbers, and make smarter training decisions. Conveniently access call recordings by contact, or from dial session reports.
PhoneBurner gives you a full suite of tools to monitor calls and positively influence your team's performance, in real time. Drive better outcomes with Listen-in, Whisper coaching, and Barge.
"This app truly helps inside sales reps attempt to reach 50+ leads in an hour. Our sales team loves the automated emails and the activities being logged for them. From an admin standpoint the maintenance is simple. Nice to have an app you can actually calculate an ROI."
"We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. The level of customer support is top notch."