What's New In PhoneBurner: October 2022

Grab a handful of Halloween candy and carve out a few minutes to check out what's new at PhoneBurner. From connection rate reporting to number pools, dialing with PhoneBurner (and PhoneBurner Numbers) gives you more visibility and control over your call campaigns.

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Enhanced Connection Rate Reporting

What percent of your calls are being answered? Our "Connection Rate" report gives you the visibility you need for this vital call metric. We now track call volume and connection rate for all PhoneBurner numbers, including both Local ID and vPhone.

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Improve Outcomes with Call Coaching

Admins, help your agents hone their skills in real-time. View active calls from the "Dial Sessions" dashboard of your Professional or Premium account and start coaching in seconds.

If you're looking for other tips and tricks around live call coaching and monitoring, be sure to read our blog post—Call Coaching: How (and When) to Use Listen, Whisper, and Barge.

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Number Pools (Beta)

Looking for more flexibility around the numbers you use to make calls? Number pools are collections of phone numbers with shared inbound routing rules that can be used for specific clients, agents, and call campaigns.

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PhoneBurner's 2022 Sales Calls Statistics Report

What's the best day, and time of day to make calls? Is sales call effectiveness declining? We analyzed over 100 million phone calls to bring you the answers in our 2022 Sales Calls Statistics Report. No opt-in needed. Just click, read, and share.

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See You Next Month

Check back next month for even more PhoneBurner updates from our team—we've got some big things cooking as the year winds down. Until then, be sure to follow along with all of our blog posts, read our Sales Calls Statistics Report, and explore our library of webinars for tips, tactics, and strategies to level up your outbound.