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What's New in PhoneBurner: August 2022

Jesse Wisnewski

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12 min

Inside this article:

Branded Caller ID expands to Verizon

Dialer Window Activity Tab

Whisper Coaching (Beta)

Zoho Custom Fields Update

Pause/Resume Call Recording (Coming Soon)

Until Next Month

From Branded Caller ID to CRM integrations to call coaching, we look at every corner of our software for ways to make your day easier and your numbers stronger. Here are some release highlights from the month of August, and a peek at what's around the next corner.

Branded Caller ID expands to Verizon

Big news. Our Branded Caller ID coverage has expanded to Verizon. That's all 3 major U.S. wireless carriers with one solution. If you're interested in boosting your call engagement by branding your calls, learn more here.

Dialer Window Activity Tab

A new "Activity" tab in the dialer window gives you quick access to a contact's activity history so you can review recent actions and correspondence.

Whisper Coaching (Beta)

Coach reps on live calls without being heard by your prospects. Whisper coaching is accessible on the "Dial Sessions" tab of your "Team" page for Professional and Premium accounts.

Zoho Custom Fields Update

We've updated our Zoho integration to give you greater flexibility over your custom fields. These include the ability to rename and even exclude certain fields from syncing to PhoneBurner.

Pause/Resume Call Recording (Coming Soon)

To improve security and compliance, a new toggle will allow you to pause and resume call recording during a live call, giving you full flexibility over what is recorded.

Until Next Month

August puts a pin in what has been a very exciting summer with big product updates in both June and July as well. Make no mistake, we'll approach the upcoming fall with just as much zeal and enthusiasm.

If you're interested in reading our most popular blog content from the summer, be sure to check out the following posts:

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