What's New In PhoneBurner: December 2022

In 2022, PhoneBurner powered just over 22 million conversations.

We are so grateful - for your business, support, and input, and for our team's dedication to building and supporting a product that connects so many people. Together, we'll do big things in 2023!

But before we close the books on 2022, here's a pair of new updates plus a celebratory look at our best product releases this year.

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New Update 1: Edit Your Notes

Need to edit a note? Click the icon next to the entry to make your updates. A small call-out will appear below to indicate a note has been edited. If you don't have this feature already, we're rolling it out to more accounts soon.

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New Update 2: Disable Call Recording on Transfers

Record calls in their entirety, or just until a call is transferred. For the latter, select "Yes - stop on transfer" in your dial session recording settings.

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PhoneBurner's Best Features of 2022

Your questions, feedback, and ideas chart our path forward, and we sure accomplished a lot together this year. Here's a look at our most popular features and product enhancements from 2022.

📱 Branded Caller ID - Brand your calls on over 400 million devices with one solution. Protect against flags. Lift answer rates and call engagement.

💁 Answer rate reporting - Track and report on call volume and connection rates for all of your PhoneBurner numbers.

🔄 Integration enhancements - Enjoy new features and functionality on our top CRM integrations - Salesforce, HubSpot and Zoho.

🏷️ Add a source to imports - Track and report on the quality of various lead sources by adding a source to your imports.

↪️ Inbound call transfer - Transfer inbound calls and callbacks to any of your transfer agents.

🔗 Webhook updates - From managing unsubscribes to sending contact details to other tools, webhooks got multiple updates in 2022.

📡 Internet quality indicator - Monitor your connection quality during outreach with our new indicator on the dial session window.

🗂️ Improved folder creation - A streamlined folder experience lets you create, pin, share and reorder your new folders all in one place.

🎧 Live call coaching - Improve agent performance and customer experiences in real-time with Listen-in, Whisper and Barge.

📎 Dialer "Activity" tab - Quickly review a contact's recent activity and contact history during a live call.

✴️ Number pools - Group phone numbers to use (and rotate) for specific clients or call campaigns, with shared inbound routing rules.

📓 Streamlined notes experience - Notes are now distinct, time and owner-stamped records that can be edited, deleted, and easily managed.

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Closing Out 2022

We've got exciting plans for the year ahead. Get ready for more integrations, more productivity, and more meaningful conversations in 2023!

And, as a little treat, we wanted to share with you a limerick that our team asked OpenAI Chat to write about PhoneBurner. Check it out:

There once was a tool named PhoneBurner.
That made calls and texts much easier.
To dialing with ease.
And never displease.
And made our days so much merrier.

Thank you for being a part of the PhoneBurner family!