Last Updated on January 6, 2022
It’s hard to believe another year is in the books.
As we prepare to takeoff in 2022, we want to share with you one big update from December and a look back at the best new features of 2021.
And a big shoutout to the team at PhoneBurner who’s hard at work behind the scenes creating the tools you need to succeed in your outreach.
Local ID connection reporting
Using Local ID to improve answer rates? Gauge the effectiveness of your numbers using the “Local ID Connection Rate” report, which has been added to the list of “Standard Reports” on your “Team” tab.
Highlights from 2021
We’ve got grand plans for pushing your outreach to new heights in 2022.
But first, let’s pause to look back at some of the most popular features from 2021.
Configure disposition buttons to send personalized 1-click text messages based on call outcome.
⏸️ Hold button
Place live calls on hold so you can look up an answer, review documents, or answer another call
📎 SmartSender for SMS
Track a contact’s interaction with links, documents and videos sent via text, using SmartSender merge codes
⚠️ Number monitoring
Get real-time notifications of spam flags on Local ID numbers so you can pause them until flags are cleared
🕐 LeadStream presets
Pre-configure dial session settings for LeadStreams, so agents can launch into dial sessions faster
📞 Inbound call handling
Create keypress-based flows to route calls, and accept (and record) inbound calls during dial sessions
🗺️ Improved Local ID
Seamlessly purchase, assign, pause, and manage local numbers to meet your team’s calling patterns
✳️ Business profile
Register your brand to support STIR/SHAKEN and A2P10DLC compliance, and optimize number reputation
Big things for 2022
This year, our team is preparing to unveil several new features you’re going to love.
Be on the lookout to see how our team continues to serve you with the tools you need to connect with more people over the phone.