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Outbound Calling Software: 3 Essential Features to Look For!

woman using outbound calling software

What are the top features to look for in an outbound calling software?

How should you identify the right one for your team?

It’s important to note that not all call center systems are equal. This is why you can’t just settle on a software based on price alone. Take a good hard look at the software’s feature sets, and decide which one best meets your team’s unique needs.

For example, if your primary focus is on outbound calls, your team needs a calling system that drives quality conversations. That includes the ability to make dozens of calls per hour quickly and efficiently. However it also means making the most of those calls, for example, by using software that doesn’t produce an awkward pause at the start of each call. Read More…

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How to Deliver a Great Customer Experience

Delivering a great customer experience

How do you deliver a great customer experience that generates positive sentiment and increases customer loyalty?

There are all kinds of ways to do it, but success boils down to a few core strategies that are well within any company’s reach.

In this post, we discuss how to create a great customer experience that will set your business apart from your competitors, and earn you fans, referrers and rave reviews. Read More…

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How Unishippers Quadrupled Call Volume Productivity With a Power Dialer Without Hiring More Reps

Power dialer success story Unishippers

Is increasing productivity important to you? Have you ever thought, If I could boost my team’s sales performance, I could dominate my industry? The solution to your dilemma may be as simple as: Use a power dialer.

Your power dialer can take what you’re already doing and supercharge it. If you’re connecting with 100 prospects per day now, your power dialer will enable you to reach up to 300 more prospects. Read More…

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How to Increase Your Sales Close Rate By Up to 250% (The Ultimate Guide)

Looking for the best ways to improve your sales close rate?

In this post, we’ll take a look at what 9 companies across diverse industry verticals did to increase sales conversion rate – some of them within only 30 days of using PhoneBurner. Let’s get started.

What’s the Secret to Improving Your Close Rate?

After working with countless companies over the years, we’ve found that increased sales conversion rate boils down to the following strategies: Read More…

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Voicemail Drop: What It Is and How It Helps You Prospect Better

“If only I could leave voicemails without reciting the same script over and over again…” 

Wait, there is! It’s called voicemail drop.

In this post, we’ll explain what voicemail drop is and why this is a must-have feature for every sales or customer service team.

But first, let’s talk about the difference between voicemail drop and ringless voicemail, which voicemail drop is often confused with. We’ll explain how to distinguish between the two, and help you identify which service is better for your particular use case. Read More…