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Types of Outbound Dialers, and Why a Power Dialer is the Best!

Rotary phone outbound dialer

Power dialer or predictive dialer? Progressive dialer or preview dialer? Which outbound dialer should you choose?

In this post, we cover the four main types of outbound dialers, along with the pros and cons of each, to help you decide which one is the best for you.

What is a Predictive Dialer?

A predictive dialer is a type of automated calling system that automatically dials telephone numbers from a list. The software is able to identify when a call is answered, and then routes the call to agent after the contact says “hello.” Read More…

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How to Deal With Angry Customers on the Phone

Let’s talk about how to deal with angry customers.

Angry customers are always a challenge. 

No one wants to deal with a screaming, irate customer on the other end of the phone line. But, if you’re in customer service long enough, you won’t be able to escape it. One day, when you least expect it, you’ll find yourself in crisis mode with an angry customer. 

What do you do in such a situation? Read More…

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15 Ways to Motivate Your Sales Team to Drive More Results in Less Time

Looking for ways to motivate your sales team?

In this post, we discuss stress-free strategies to motivate your sales people and boost overall sales productivity.

Tip #1: Get Sales Compensation Plans Right

The BIGGEST motivator for salespeople to reach the results that the sales leader wants them to is to ensure that their sales compensation plans align with those results.

Every business is different, just as all sales teams are diverse. Depending on your products and services offered, your compensation incentives will also vary. But there is one common thread that every successful compensation plan shares: it fits with your company’s overarching goals. In short, your sales compensation shouldn’t just be tactical, but strategic as well. Read More…

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The Beginner’s Guide to Relationship Selling

The Beginner's Guide to Relationship Selling

The desire for human connection is stronger than ever.

Between a global pandemic, increasingly remote work environments, and other social, economic, and political trends, there has been a renewed focus on the importance and value of genuine personal connections.

It’s true in life.

And it’s true in business as well.

This desire for connection has changed sales – undoubtedly for the better. Read More…

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7 Essential Time Management Tips for Sales Teams

7 Essential Time Management Tips for Sales Teams

Let’s talk about time management tips for sales teams.

We’re all allotted the same 24 hours in a day, right?

Time is a precious resource, and if you don’t govern it, you’re wasting it.

The same is true for your sales team. Your team’s mission is to convert more leads into prospects, and more prospects into clients. But if your team members are slowed down by inefficient systems and poor time management, they’ll never be able to produce the results that you hired them to generate.  Read More…