Sales Terms

Ringless Voicemail

What is Ringless Voicemail Drop?

By definition, ringless voicemail is technology that allows for the placing of a voicemail without the phone ringing first. The technology sends the message directly from its server into the user’s (or rather the carrier’s) voicemail server.

The benefit of ringless voicemail is the ability to reach a high volume of people with minimal costs, notably because no phone call is made, and hence, there are no phone charges. However, the impersonal and somewhat intrusive nature of the technology often leads to distrust, and can significantly limit the technology’s value as a sales tool.

Is Ringless Voicemail legal?

Providers have long argued that TCPA (Telephone Consumer Protection Act) regulations for autodialers and automated messages did not apply to ringless voicemail since no telephone call was actually taking place. However, state courts have consistently ruled otherwise extending the protections to ringless voicemail as well. Furthermore, the outright legality of ringless voicemail drop has become increasingly questioned, with Florida instituting the first outright ban of the technology on July 1, 2018.


Related: what is robocall software, what is voicemail drop

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